HideMyAss is, without a doubt, one of the most popular VPN services today. And plenty reasons explain such success of this company. First of all, the majority of the users agree on the fact that the idea of design and the name of the service is the most creative among all the other platforms that exist in the market today, but we will dig deeper to find out more about its characteristics. Here you will find all the necessary information about HideMyAss VPN, the efficiency of the software, prices, the quality of support services, and much more; this article is an objective combination of personal experience and opinions of other users.
Website’s usability
The website is user-friendly. And the design is pleasant and creative. The team of HideMyAss had created a good website that is easy to navigate and convenient in terms of managing your accounts, also you can access the referral program and business plan options from the home page.
HMA also have a blog, which is regularly updated. Reading the blog you will learn some useful tips on security.
Another advantage of this site is the fact that any user can easily find needed instructions on VPN installation, which is very convenient, especially if you are a new user and have never used similar services in the past.
What about client’s support group?
The customer service at HideMyAss truly impressed me. It is what I now expect from most of the providers of VPN services – the customers can choose between online chat and email request, and also on the website you can see an extensive information base that gives answers to the most common queries. According to my experience, support representatives are friendly and helpful. Besides, it takes them less than a minute to answer the request.
The social network is an important resource these days, and HideMyAss does not fall behind from the technical progress; they are active on Facebook, Twitter and Google Plus and what is even better – HMA is very responsive at all profiles.
Confidentiality and Safety
The users of HideMyAss have the possibility to choose the most suitable option for themselves from four protocols: OpenVPN UDP, OpenVPN TCP, PPTP, and L2TP; note that default selects the OpenVPN Protocol, but it can be changed to suit your needs.
How much does it cost?
Prices for services at HideMyAss had changed from high to average after some of the problems they faced; today HideMyAss offers the same services with three rates depending on the subscription: 12, 24 and 36 months. Note that choosing subscription for a 36 month saves you 67% of the general cost!
HideMyAss offers a variety of payment options. Users have a possibility to pay with their credit cards, PayPal, Bank transfer, and a few others, but I was a little disappointed that I did not see a Bitcoin option.
HMA offers a 30-day money back guarantee. But it is not available for orders made through Google Play or ITunes. Free trial version requires payment info, but payment is not charged until the trial period expires, so if you don’t like the service, you can cancel your subscription at any time, and seven days should be enough to confirm the choice or change the decision.
Final words
How would I evaluate this VPN provider? In my opinion, great software features, perfect design, high-quality customer service, and other advantages of HMA are uniquely impressive, and the fact that almost all HideMyAss reviews are positive, make this service a reliable and good option for many users.
