The support team of this website works 24 hours, seven days a week and can be reached through a live-time chat; the support representatives are friendly, patient, helpful and response quickly. Another way to contact customer support is to fill out the contact form and wait for a response via email within 24 hours, but usually, they answer much faster.
Many feedbacks give a positive evaluation to the service’s support team. But if you have any questions during the installation process or you feel that you need some guidance, you can also visit the database in the support Department and find the important answers there.
Would I recommend ExpressVPN to users? Yes! ExpressVPN has a good reputation as one of the best providers of VPN services and the reasons are obvious, it is a reliable and high-quality provider that offers all the functions and features that a good VPN service should have.
The interface of CyberGhost is concise and easy to use, so every person can easily start working with it, even if you have never used similar services before. To begin, a user just needs to choose a suitable VPN server and activate the connection by clicking on the round yellow button. For users’ convenience, there is a selection by IP addresses. You can see a map that clearly shows all the locations.
As you can see, working with CyberGhost is very easy, and, in case if you face difficulties, there is an extensive web documentation that gives detailed answers to all the concerns about any technical issues that a person may face.
How much does it cost?
The good news is that you can use the basic features of CyberGhost VPN for free, and this is one of the most interesting features of this VPN. Free access is available only for Windows and only for one device. It also assumes certain limitations and you will have to deal with ads.
For the paid option, there are three different plans to choose from, they all have some differences and the price starts from $12.99 per month.
What about security?
It is worth noting that the policy of CyberGhost assumes a complete absence of logging user actions and the collection of any data during registration, which is your guarantee of safety and anonymity. Such a policy is rare among modern VPN services because many of them are obliged to collect at least some data about their customers due to the laws of the countries where they are located.
The service also offers powerful data encryption. Both free and paid options provide a 256-bit AES encryption in accordance with the OpenVPN Protocol, while the paid service also offers L2TP/IPSec and PPTP protocols.
CyberGhost features a convenient real-time chat on their website where you can start a conversation with an expert support representative to get answers to all your questions (note that the support group works on weekdays during working hours). You can also get support by e-mail. Also, note that if you send a request to the support representatives via online chat, you will get assistance much faster than through email requests.
On the website, users can also find an FAQ section with detailed answers to the most important queries, so before you turn to the support team you should check it out because there you can find helpful information for many common situations.
Is CyberGhost a trustworthy VPN service? Considering all the information stated above, this proxy service is quite easy to install and use, which is a big benefit, especially for new users. Also, this provider guarantees that you will be able to use the Internet anonymously with full protection of your data, which is exactly what we are looking for when turning to a VPN provider. It also offers high-quality technical support, forum, and blog. Basing on all of these advantages, we have to admit that CyberGhost is one of the best services that exist today and is definitely worth a try.