Table of Contents
Zoho offers cloud-based business software, including customer support, accounting, and contact management tools. Zoho CRM joins sales and marketing automation, in-depth analytics and reporting, process management and collaboration tools, and AI-powered lead administration.
What Are the Pros and Cons of Zoho?
- Flexible pricing plans
- AI-powered lead management
- Few customer service tools
- Social media tracking is limited
Run your entire business with Zoho’s suite of online productivity tools and SaaS applications.
Overview of Zoho
Best for: Small and medium-sized businesses across all industries
Key use: Lead management
Price: $0-$100/user/month
Free trial: 15 days, or even a free edition
Zoho CRM is part of the company’s suite of business soft. The CRM suite provides an extensive range of tools and features for sales and marketing teams, such as AI-powered sales workflows and automated advertising campaigns, which are wholly cross-channel. Together with Zoho, it’s simple to collaborate between sections and filter out unnecessary sound to center on the data and tasks you want.
Tools for Sales Teams
Zoho’s primary focus is on simplifying and automating the workload for revenue teams. The interconnected tools include workflow automation, macros, webhooks, and spiritual functions that enables sales teams to keep all the tools and data they need at their fingertips. It’s possible to utilize Zoho’s default automation principles, like sending a text message if delivery was dispatched, or place your own.
Zoho SalesSignals brings together all the data about every lead into one spot, linking website behavior, social media action, and interaction with sales reps.
Zia is Zoho’s AI feature. It automatically identifies the best time to make contact with each potential, analyzes tone and sentiment from mails, spots trends and anomalies that make sales procedures more efficient and makes suggestions to streamline workflow.
Features for sales teams comprise:
- SalesSignals to combine cross-channel interactions
- Customizable, real-time notifications each time a lead reaches
- Automatically add societal leads
- Auto-assign new leads
- Macros
- Webhooks
- Automated workflows with around 10 conditions
- AI-powered automated follow-up
- Lead and deal predictions
Tools for Client Support Teams
Zoho CRM provides some customer support tools, but most of those are available through Zoho Desk, another customer care platform that integrates with Zoho CRM. Zoho CRM customer service tools include:
- Click-to-call
- Live chat Customer Care
- User portals
You can use Zoho to create automated individual offer campaigns and reduction vouchers, but it is not a focus of this program.
Tools for Marketing Teams
Based upon your program, you can take advertising automation all of the ways with Zoho. You can use Zoho to send bulk mails, set autoresponders, use email templates, and produce sophisticated marketing campaigns. Zoho helps you establish budgets and monitor ROI. With Zoho, you can manage Google advertising campaigns, capture site leads, and enter and arrange leads obtained at trade shows and face-to-face meetings.
- Email templates
- Email campaigns
- Website visitor tracking
- Mass emails
- Autoresponders
- Google advertising campaign Administration
- Web forms
- Webinar hosting
- Surveys
- Business card scanning
- Automated contact management
Customization and Integrations
Zoho itself runs on the broad empire of company software, so the Zoho CRM integrates with other Zoho tools. Zoho CRM is accompanied by an open API to get in touch with favorite business tools, and built-in integrations with heaps of apps like MailChimp, Shopify, Zapier, Office360, and much more.
Zoho CRM works with the apps you love
The basic Zoho CRM is rather regular looking, but that is mainly because it’s so open to customization. You can alter the layouts, filters, and perspectives; include fields, elements, and subforms; and accommodate functionalities and capabilities.
Reporting and Dashboards
Zoho CRM offers a vast selection of analytics, reports, and dashboards. The level of customization and thickness of visualization is dependent upon your pricing program. Access real-time reports which are customizable, shareable, and searchable so that you can easily find the data you need. Dashboards and visualizations may be customized and shared as far as you want, making it easy to compare data, spot trends, and follow KPIs. Zoho’s reports include forecasting and report segmentation, and that means that you can assign various regions of analytics and report to different representatives.
Mobile Options
Zoho’s Mobile CRM program is powerful and efficient. It syncs fully with the cloud-based CRM, which means you may pick up where you left off even when you have to go offline for some time. The mobile CRM includes sales insights, geographic lead location, and scheduling help.
Plans and Pricing
One of the attractiveness of Zoho CRM is that it’s so flexible. You can start on the free edition, which has limited sales automation, email automation, collaboration, and workflow management tools, and offers just basic analytics and customer care. It’s suitable for up to 3 users, making it a fantastic way for small companies to begin.
The Standard plan adds more sales and email automation tools, customized reports and dashboards, social media and email insights, and more extensive integrations and programmer tools.
Upgrade to Professional to secure more workflow principles, emails, and customized reports and graphs. Professional also provides you stock management, Google Ads direction, webhooks, and unlimited documents.
Enterprise adds a plethora of advanced features, which include Zia Voice, Zoho’s conversational AI service, BI tools, autoresponders, user portals, and much more.
At length, the Unlimited plan delivers this all, also innovative personalization, data enrichment, improved data storage, and more.
Ease of Implementation and Use
Zoho is entirely cloud-based, so there’s nothing to configure, set up, or download. There’s plenty of support to help you onboard, such as training programs, how-to videos, FAQs, webinars, as well as tutorials which enable new users to practice with Zoho features before using them to get actual.
The dash is self-explanatory, with each feature clearly labeled. If you are unsure what a particular tool or icon is for, you can quickly click over to the Help Center and find guidance on the best way to use it and tips for getting the most from it.
Customer Services
Users who want assistance can reach out to other people from the User Community forums as well as the self-service portal before turning to proper customer care through email and telephone. Zoho has local telephone numbers in over a dozen countries worldwide.
Conclusion
Zoho’s cloud-based CRM stands out because of its AI-powered sales and marketing automation, extensive analytics, visualization, reporting, flexible pricing, and wide range of integrations. It’s user friendly and fast to establish, with excellent customer services. As part of the Zoho company software stable, it’s precious, however, it’s relatively few tools for client support teams.
