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HubSpot CRM is a free version of the organization’s premium marketing and sales. The best features are limited, but it provides more advanced sales, marketing, and customer service tools for free than some other CRMs offer for a fee.
What Are the Pros and Cons of HubSpot CRM?
- As much as 1 million contacts
- Unlimited users·
- Entirely free
- The best features are very restricted ·
- Customer support
Overview of HubSpot
Best for: Small and growing businesses
Crucial use: Sales and marketing automation, customer service automation
HubSpot CRM combines innovative CRM tools like contact management, business insights, document sharing, and team email, with limited marketing and client support team attributes, such as dialogue bots, email tracking, and live chat.
Tools for Sales Teams
HubSpot CRM offers an excellent range of free tools to help sales teams qualify leads, keep them warm, and convert them to loyal clients. Characteristics like email templates, email scheduling, and email tracking make it quicker to initiate and stay in touch with new and existing customers; bots and other tools for creating contact, scheduling meetings, and booking calls help warm up chilly leads; and handling tools such as deals, tasks, and document sharing cease prospects from slipping through the cracks.
Features that help sales groups include:
- Tools for contact, bargain, and task management
- Integration with email services
- Email scheduling, tracking, and notifications
- Document sharing
- In-app calls
- Live chat
Tools for Client Support Teams
HubSpot’s CRM helps customer service teams offer quicker and better service to customers through resources such as email templates, support ticketing, automated reporting, and limited conversational bots. With better contact organization and collaboration, HubSpot CRM users can improve their customer support, but full customer care features are earmarked for “Service Hub” paying clients.
Characteristics for client care teams include:·
- Reporting dashboard
- Live chat, call-to-click, ticketing, and email- and chat-to-ticket
- Conversational bots for reserving meetings
- Email templates
- Canned snippets
Tools for Marketing Teams
HubSpot CRM’s marketing tools include around 1 million
Contacts and businesses, contact advice, and limited contact activity tracking
to allow you to find out more about fresh leads.
You can utilize HubSpot to plan marketing
campaigns, analyze web traffic and conversions and monitor advertising campaigns on Instagram, and Facebook. HubSpot CRM helps marketers keep together with campaigns and also gain insights into leads, but to get full advertising and marketing automation tools you’ll have to upgrade to the Marketing Hub.
For entrepreneurs include:·
- Restricted email monitoring and email templates·
- Restricted Facebook and Instagram ad management·
- Analytics for visitors and conversions·
- Limited internet forms·
- Restricted contact action monitoring ·
- Up to 1 million connections and companies·
- Contact insights
Customization and Integrations
HubSpot CRM integrates completely and easily with Gmail, GSuite, and a lot of versions of Outlook. Far more integrations can be found together with the paid plans. There’s minimal customization, but HubSpot CRM users may choose how they organize their dashboard metrics.
Reporting and Dashboards
The dashboard and reporting choices available together with the free HubSpot CRM are relatively limited, though you will get much more strong and extensive options if you update to a paid program. HubSpot CRM provides a single dash that displays standard advertising, revenue, and customer service reports. You can take in all your prospects and progress through your funnel in one view. Using HubSpot CRM, you’ll organize deals, appointments, and contracts using any filters you’d like to monitor customized KPIs.
HubSpot’s mobile CRM program is Simple to Use and syncs with HubSpot account. It does not have the full performance of this HubSpot CRM, but it does permit you to manage tasks, contacts, and bargains, continue chat conversations, and alter app settings as you’re on the go.
HubSpot account administrators can track user permissions to choose what employees can access while out of the workplace.
Plans and Pricing
HubSpot is free CRM, but HubSpot users may opt to upgrade to one or more of those paid HubSpot plans. It’s more accurate to think of the HubSpot CRM because of the free version of HubSpot marketing, sales, and service.
You can pay individually for a strategy for the Marketing Hub, Revenue Hub, or Service Hub, or get the Development Suite, which includes all three. Each hub starts at $50 a month for one person, and the Growth Suite begins at $113 per month for a single user.
The HubSpot CRM includes some free, limited features from each one of the paid Hub programs. It also provides unlimited users and around one million connections and companies. Total features include contact and business insights, staff email, and live chat, alongside limited contact activity, email tracking, and templates, and bots for direct qualification, ticket creation, and meeting booking.
- As much as 1 million contacts and companies
- Unlimited users
- Restricted integrations, documents, forms, email templates
- Limited conversational bots, calls, and meetings
- Restricted Facebook and Instagram lead advertisements
- Full team email, live chat, tasks, , deals and company records
Ease of Implementation and Use
It’s easy to get started using HubSpot. Because it’s entirely cloud-based with nothing to download, configure, or set up.
The HubSpotknowledge foundation and website provide comprehensive onboarding, one-on-one guidance, training videos, and consultations with specialists.
HubSpot’s coverage is that Great sales agents, entrepreneurs, and customer support representatives need to continue learning and training throughout their careers so that it offers free HubSpot User Groups (HUGs) to assist users in continuing improving offline as well.
HubSpot offers different levels of customer support for free and for paid users.
Free users can get a comprehensive, easily searchable knowledge base, ask other users questions in the busy client forums, or contact customer support agents through an online web form or on Twitter. Paid users can reach customer support through email or on the phone. There’s a toll-free amount for US users and local call numbers for dozens of countries worldwide.
The HubSpot CRM is impressive in the range of attributes and strong tools it offers for free. The best features are minimal, so may opt to upgrade to the paid plans, but it still provides good price. For A little business, entrepreneur, or even cash-strapped company proprietor, the HubSpot CRM Is a great way to get essential sales, marketing, and customer services Tools, free of charge.